We are hiring!
Full-Time Operations Manager
DH Distribution is a small family-owned business providing custom athletic solutions particularly related to tennis, pickleball, and basketball. Seeking on-site full-time operations manager. Position can be slightly flexible in terms of work hours, but some days will require start times before standard office hours.
Pay Scale
$28-35hr depending on experience
Benefits
- Paid vacation, sick leave, and company holidays
- Eligibility in company semi-annual bonus program
- Ability to participate in Company retirement plan
- Office location with view of the Pacific Ocean
What You Will Do
Project Management
- Assist with new client intake
- Assist in estimating and bidding on projects
- Assist in supply ordering for projects
- Communicate with vendors on shipping timelines
- Prepare job supply lists
- Coordinate job scheduling based on supplier timelines, staff, and customer availability
- Help deliver supplies to job sites on occasion
- Work with installer team members to gather feedback on project installs and work with team on process improvements
- Maintain client relationships and help ensure client satisfaction
Retail Management
- Manage retail website, updating products, descriptions, pricing as needed
- Fulfill and/or deliver customer orders
- Assist walk in customers
- Assist in inventory management, ordering, and restocking
Office Management
- Administration – receiving phone calls, monitoring and replying to email, monitoring mail and deliveries, document management, supply ordering, coordinate with outside accounting firm
- Manage license and insurance renewals as required for specific jobs
- Track and schedule vehicle maintenance
- Contribute to process improvements and streamline operations
Other
- Creating and sending quarterly marketing blasts for services and follow up on bookings
- Creating and maintaining listing of customer jobs and large purchases to assist in targeted marketing opportunities
- Ad hoc tasks as needed
We know that you might not check every box below, but we encourage you to still apply if you possess many of the requirements and have the desire to learn new skills.
Job Requirements
- High school diploma or equivalent required, bachelor’s degree preferred (especially operations or management related degree)
- 1-3 years of project management experience
- Proficiency with QuickBooks Online
- Proficiency in Google Sheets, Docs, Calendar, Gmail
- Excellent listening, interpersonal, written and verbal communication skills
- Excellent organizational skills and attention to detail
- Ability to work independently and manage multiple tasks within deadlines
- Can do, team focused attitude
- Professional and positive attitude in dealing directly with customers
- Passion for sports particularly tennis and/or pickleball
- Ability to be in the office
- Comfortable being certified in forklift operation
- Ability to lift approx. 50 lbs.
- Valid CA Driver’s License
- Bilingual English/Spanish a plus but not required